Responsible Gambling

Westace is dedicated to providing a safe and enjoyable online gambling experience. We understand that for some individuals, gambling can transition from a harmless pastime to a serious problem. Our Responsible Gaming policy outlines the measures we have implemented to prevent problem gambling, protect vulnerable players, and ensure a secure environment for everyone who chooses to play with us. We are committed to upholding the highest standards of player protection, in accordance with the requirements of our licensing authority.

Our approach is multi-faceted, combining proactive tools, clear information, and readily available support. We believe that an informed player is a safer player, and we strive to empower our community with the knowledge and resources necessary to maintain control over their gambling activities. Responsible Gaming is not just a regulatory obligation for Westace, it is a core principle embedded in our operations and company culture.

Problem gambling can manifest in various ways and affect individuals differently. It is important to be aware of the potential signs, both in yourself and in others. Recognising these indicators early can be crucial in seeking help and preventing further harm. Some common signs that gambling may be becoming problematic include:

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Gambling affecting your relationships, work, or other responsibilities.
• Borrowing money or selling possessions to fund gambling.
• Feeling anxious, guilty, or irritable when you are not gambling, or when trying to cut down.
• Repeated unsuccessful attempts to stop or control gambling.
• Neglecting personal needs or responsibilities in favour of gambling.

If you identify with several of these signs, or if you are concerned about your gambling habits, we strongly encourage you to consider the resources available on this page and seek professional help.

At Westace, we want your experience to be entertaining and within healthy limits. Keeping gambling fun and under control involves several key practices:

• Gamble for entertainment, not as a source of income: View gambling as a form of leisure, similar to going to the cinema or playing a sport.
• Set a budget and stick to it: Decide how much money you can afford to lose before you start playing and do not exceed that amount.
• Set time limits: Determine how long you will play and ensure you adhere to this limit.
• Never chase losses: Accept that losses are part of gambling and do not attempt to recover them by increasing your stakes or playing for longer.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment. Maintain a healthy balance with other hobbies and social activities.
• Do not gamble when stressed, upset, or under the influence: Emotional states or intoxicants can impair your judgment and lead to impulsive decisions.

By adopting these practices, you can help ensure that your time at Westace remains a positive and controlled experience.

Westace provides a range of tools to help you manage your gambling effectively. You can set personal limits on your account to control how much money you deposit, lose, or wager over specific periods. These limits are designed to give you greater control and prevent you from spending more than you can afford.

• Deposit Limits: Restrict the total amount of money you can deposit into your Westace account over a daily, weekly, or monthly period.
• Loss Limits: Set a maximum amount you are willing to lose over a daily, weekly, or monthly period. Once this limit is reached, you will be prevented from placing further bets until the period resets.
• Wager Limits: Control the total amount of money you can stake on bets over a daily, weekly, or monthly period.

You can adjust these limits at any time through your account settings. Any request to decrease a limit will take effect immediately. Any request to increase a limit will only take effect after a 24-hour cool-off period, allowing you time to reconsider your decision. This measure is in place to support responsible decision-making.

If you feel you need a short break from gambling, Westace offers Time-Out facilities. A Time-Out allows you to temporarily suspend your account for a specified period, typically ranging from 24 hours to six weeks. During this period, you will not be able to log in, deposit funds, or participate in any gambling activities on Westace.

This feature is ideal if you want to take a short pause to reflect on your gambling habits or simply step away for a while. Once the Time-Out period expires, your account will automatically reactivate, and you will regain full access. You can initiate a Time-Out directly from your account settings or by contacting our customer support team.

For individuals who feel their gambling is becoming a serious problem and wish to take a more definitive break, Westace offers a robust Self-Exclusion program. Self-Exclusion allows you to block access to your account for a longer, predetermined period, typically ranging from six months to five years, or even permanently.

During a Self-Exclusion period:

• Your Westace account will be immediately closed, and you will be unable to log in.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• You will be removed from all marketing and promotional communications.
• Any remaining funds in your account will be returned to you, subject to our standard withdrawal procedures.

Unlike a Time-Out, Self-Exclusion cannot be reversed once activated until the chosen period has fully elapsed. If you choose permanent self-exclusion, your account will remain closed indefinitely. To initiate a Self-Exclusion, please contact our dedicated customer support team, who will guide you through the process and provide further information.

Westace is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 (or the legal age of majority in your jurisdiction, if higher) to open an account or gamble on our platform. We employ stringent age verification procedures to ensure that only eligible individuals can access our services.

During the registration process, we require all players to confirm they are of legal gambling age. We also utilise third-party age verification tools to cross-reference the information provided. If we are unable to verify a player's age, their account will be suspended, and any funds deposited or winnings accrued will be frozen until satisfactory proof of age is provided.

Parents and guardians can also play a crucial role in preventing underage access. We recommend installing internet filtering software on household devices to block access to gambling sites. If you suspect that a minor has accessed our platform, please contact us immediately so we can investigate and take appropriate action.

To help you monitor your gambling activity and remain aware of the time you spend playing, Westace provides Reality Checks. This feature allows you to set periodic reminders that will pop up on your screen during your gaming session.

When a Reality Check appears, it will typically display information such as:

• The duration of your current gaming session.
• Your net winnings or losses during that session.

This interruption serves as a prompt to take a break, review your activity, or consider ending your session. You will have the option to continue playing, log out, or adjust your Reality Check frequency. We encourage all players to utilise this tool to help maintain a healthy perspective on their gambling habits.

If you are unsure whether your gambling habits are becoming problematic, taking a self-assessment can be a helpful first step. Westace encourages you to honestly answer a series of questions designed to help you evaluate your relationship with gambling. This assessment is entirely confidential and for your personal reflection only.

Consider the following questions:

• Have you ever felt the need to bet more money to get the same thrill?
• Have you ever lied to family members, friends, or others to conceal the extent of your gambling?
• Do you find yourself preoccupied with gambling, constantly thinking about past gambling experiences or planning future ones?
• Have you ever tried to cut down or stop gambling, but been unsuccessful?
• Do you gamble to escape problems or to relieve feelings of helplessness, guilt, anxiety, or depression?
• Have you ever jeopardised or lost a significant relationship, job, or educational or career opportunity because of gambling?
• Have you relied on others to provide money to relieve a desperate financial situation caused by gambling?

If you answered "yes" to several of these questions, it may indicate that you are experiencing issues with problem gambling. We urge you to consider using the responsible gaming tools available on Westace and to seek professional guidance.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)