Privacy Policy

Welcome to Westace. This Privacy Policy outlines how Westace collects, uses, processes, and protects your personal information when you use our website, services, and applications. We are committed to safeguarding your privacy and ensuring transparency in our data practices. By accessing or using Westace, you agree to the terms of this Privacy Policy. Please read it carefully to understand our approach to your personal data.

Westace operates in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. Our goal is to provide a secure and enjoyable gaming experience while respecting your privacy rights.

We collect various types of information to provide and improve our services, manage your account, and meet our legal obligations. This information can be categorised as follows:

• Personal Identifiable Information (PII): This includes data that can directly identify you, such as your name, date of birth, residential address, email address, phone number, and government-issued identification (e.g., passport, driver's license) for identity verification purposes.
• Financial Information: Details related to your payment methods, including bank account numbers, credit/debit card numbers (though we typically only store tokens or truncated versions for security), and transaction history.
• Account Information: Your username, password (encrypted), account settings, preferences, and communications with our customer support.
• Usage Data: Information about how you interact with Westace, including your IP address, browser type, device type, operating system, pages visited, time spent on pages, game play history, bets placed, and winnings.
• Communication Data: Records of your interactions with us, including emails, chat logs, and any feedback you provide.
• Publicly Available Information: In some cases, we may collect information about you from public sources, such as public registers or social media, for identity verification, fraud prevention, or compliance purposes.
• Marketing and Communication Preferences: Your choices regarding receiving marketing communications from us and our partners.

Westace uses your personal information for several essential purposes, all aimed at providing you with a secure, functional, and personalised service:

• Account Management: To create, maintain, and manage your Westace account, including processing your registration, verifying your identity, and facilitating login.
• Service Delivery: To provide you with access to our games and services, process your bets, deposits, and withdrawals, and manage your game play.
• Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal acts, and to ensure the integrity of our services. This includes conducting security reviews and identity verification checks.
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations, including anti-money laundering (AML) laws, responsible gaming requirements, and licensing conditions imposed by our licensing authority.
• Personalisation: To tailor our services, content, and offers to your preferences, based on your activity and interests on Westace.
• Marketing and Promotions: With your consent, to send you promotional materials, special offers, and information about new games or features that may be of interest to you. You can opt out of marketing communications at any time.
• Service Improvement: To analyse usage patterns, conduct research, and gather feedback to improve our website, games, and overall user experience.

Our processing of your personal data is based on one or more of the following legal grounds, as applicable:

• Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., to provide gaming services, manage your account, process transactions).
• Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation to which Westace is subject (e.g., anti-money laundering laws, responsible gaming regulations, tax laws).
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your fundamental rights and freedoms (e.g., fraud prevention, network and information security, service improvement, direct marketing where consent is not required).
• Consent: Where you have given explicit consent for specific processing activities (e.g., for sending marketing communications). You have the right to withdraw your consent at any time.

Westace may share your personal information with third parties in specific circumstances, always ensuring appropriate safeguards are in place:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, customer support platforms, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by Westace.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies when required by law, court order, or to cooperate with official investigations, particularly in relation to fraud, money laundering, or responsible gaming.
• Affiliates and Group Companies: Your data may be shared with companies within the Westace corporate group for internal administrative purposes, service delivery, or to offer you integrated services.
• Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
• Anonymised Data: We may share aggregated or anonymised data (which cannot be used to identify you) with partners for research, analytical, or marketing purposes.

We do not sell your personal data to third parties for their independent marketing purposes.

Westace implements robust technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) encryption technology to protect data transmitted between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it for legitimate business purposes, and they are subject to strict confidentiality obligations.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimisation: We only collect and retain personal data that is necessary for the stated purposes.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. You also play a role in protecting your data by choosing a strong password and keeping your login credentials confidential.

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal data held by Westace:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to Be Forgotten): You may request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing: You can request that we limit the processing of your personal data in certain situations (e.g., if you contest the accuracy of the data).
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly in cases of direct marketing or processing based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable laws.

Westace uses cookies and similar tracking technologies to enhance your user experience, analyse website traffic, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like secure login, account management, and transaction processing.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with Westace, providing information on areas visited, time spent on the website, and any issues encountered. This helps us improve our website's performance.
• Functionality Cookies: These remember your preferences (e.g., language, region) to provide a more personalised experience.
• Marketing/Advertising Cookies: These are used to deliver relevant advertisements to you and track the effectiveness of our advertising campaigns.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the website and some features may not function correctly.

For more detailed information about our use of cookies, please refer to our dedicated Cookie Policy.

Westace retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing.

Factors influencing our retention periods include:

• Legal and Regulatory Obligations: We are required to retain certain data for specific periods to comply with anti-money laundering laws, responsible gaming regulations, and other regulatory requirements imposed by our licensing authority.
• Contractual Requirements: Data needed to manage your account and provide services to you.
• Dispute Resolution: Data may be retained for longer periods if there is an ongoing dispute or potential litigation.
• Fraud Prevention: Information related to fraud investigations may be retained for extended periods.

Once your data is no longer required, we will securely delete or anonymise it.

Westace may transfer your personal data to countries outside of your jurisdiction, including countries outside the European Economic Area (EEA), where data protection laws may not be as comprehensive as those in your home country. When such transfers occur, we implement appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Using standard contractual clauses approved by the European Commission.
• Implementing binding corporate rules approved by relevant data protection authorities.
• Obtaining your explicit consent for the transfer.

By using Westace, you acknowledge and agree that your information may be transferred to and processed in countries outside your jurisdiction.

Westace is strictly an adult-only gambling platform. Our services are not intended for, and we do not knowingly collect personal information from, individuals under the legal gambling age in their respective jurisdiction (which is 18 years in most jurisdictions). If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and close the associated account.

We implement age verification procedures during registration to prevent minors from accessing our services. If you believe that a minor has provided us with personal information, please contact us immediately.

Westace reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service offerings. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Westace after any changes indicates your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact our Data Protection Officer or customer support team:

Email: [email protected]

Postal Address: [Please use our registered office address, available upon request]

We are committed to addressing your inquiries promptly and transparently.